Refund policy

Della Bella | Refund & Returns Policy

At Della Bella, we are committed to helping you transform your space with beautiful, high-quality designs. Because we are a small, boutique studio, we have specific policies regarding our different product types.

1. Custom Printed-to-Order Wraps (Bespoke Goods)

To ensure the highest quality and reduce waste, all of our Vinyl Furniture Wraps are printed specifically to your order.

  • Because these items are bespoke and made-to-order, we cannot accept returns or exchanges due to a change of mind, incorrect measurements, or colour preference.
  • Order a Sample First: Lighting and textures vary in every home. We strongly recommend ordering a sample pack before committing to a full roll to check the colour, scale, and finish in your specific space.

2. General Items (Stickers & Non-Bespoke Goods)

For non-custom items, such as our standard sticker sets, you have 30 days to return an item from the date you received it.

  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Notification: Please contact us at hello@dellabella.co.uk within 7 days of receiving your order to notify us of your intent to return.

3. Return Shipping & Postage Costs

  • Shipping Costs: Please note that all return postage costs are the responsibility of the customer and are non-refundable.
  • Tracking & Security: We highly recommend using a "Signed For" or "Tracked" postal service. Della Bella cannot be held responsible for return items that are lost or damaged in transit. We can only process a refund once the item has been safely received by us.

4. Damaged or Incorrect Items

We take great pride in our work, but if we have made a mistake or if your item arrives damaged, we will make it right.

  • Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with photos of the issue.
  • In the case of a verified fault or incorrect spelling on our part, we will provide a full replacement or refund.

5. Refund Process (If Applicable)

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 30  business days.